Take a look at the North Durham CCG Website http://www.northdurhamccg.nhs.uk/
Care Navigation - New ways for your GP Practice to help you get the right support
We want to make sure that our patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly. Throughout June & July our practice staff are receiving specialist training developed by clinicians, to help them provide you with the information and choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see, for example a Practice Nurse is appropriate to deal with some matters including dressings and immunisations or a Nurse Practitioner may be better to examine, diagnose and prescribe. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse. So shortly, when you contact the practice a receptionist may ask you a few questions to help navigate you to the best person to help you quickly. They won't try to diagnose the problem, but you may need to tell them a little bit about why you are calling.
Information and / or Communication Support Needs
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell us if you need:
- Information in braille, large print or easy read.
- A British Sign Language interpreter or advocate.
- If we can support you to lipread or use a hearing aid or communication tool
Please tell the receptionist when you arrive for your next appointment.
Named Allocated GP
All patients now have a named allocated GP. Any patient can contact us to find out who their allocated GP is or to request a specific GP.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you would like to leave feedback about your experience at the surgery; then you can do so by following the Friends & Family Test link on this website or through either of the websites listed below:
We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.
Important Information about Your Health Record
This practice can share your patient record with other community clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies. However your records will only be shared if you give consent.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
All of our practices have wheelchair access.
(Site updated 02/08/2018)