From the 31st July 2016, all NHS England and adult social care services must follow a new set of rules called the Accessible Information Standard. The Standard tells health professionals what they MUST do to improve communication and accessibility for people with a disability or sensory loss.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell us if you need:
Information in braille, large print or easy read.
A British Sign Language interpreter or advocate
If we can support you to lipread or use a hearing aid or communication tool
If you sign up to our on line services - Systmonline - you will be able to complete a questionnaire which will allow us to better understand your needs. Our reception staff will be able to help you with this.
http://www.signhealth.org.uk/ Link to Deaf Health Charity Sign Health
http://www.rnib.org.uk/who-we-are Link to Royal National Institute of Blind People (RNIB)