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Noticeboard

Our Doctors

Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.

Extended GP Hours

GP's in central Durham, Chester-Le-Street and Derwentside are working together to offer extra GP appointments from 6:30pm on weekday evenings as well as Saturday & Sunday mornings.

Just call you surgery to book any available evening and weekend GP appointments.

Carer's Pledge

The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

The Medical Group now has a young people information page which is aimed at children & young people aged up to 18 years old. Why not take a look by clicking on Young People Information which can be found in the further information section down the right side of this page.

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.

 

Young People Information

Welcome to The Medical Group Children & Yoteenagerung People Web Page where you will find useful information about services the practice offers as well as other services available externally.

EVENTS 

Please have a look at the attachments for advertisement of events in the local area (Please note these events are not organised by the practice)  - There are no events available at present

If you are a young person and have any suggestions on how we can improve our services for children & young people please let us know.

Reception Staff

We have a team of friendly receptionists who will be the first people you will speak to at the surgery. All of our receptionists are helpful and will point you in the right direction of who you need to see; GP or nurse. Sometimes they might ask you what your illness or health concern is, this is not because they are being nosey – they ask this question so that you are booked an appointment with the person who can help you the most. You do not have to answer the question if you think your problem is personal or may cause embarrassment.

All medical and personal information held by the practice and its staff is confidential – this means your information will not be shared with anyone outside the surgery or other members of staff unless this is essential as part of your care.

Young Carers Charter

Are you a young carer? A young carer is a young person under 18 years of age who helps look after a family member who is disabled, physically or mentally ill or has a substance misuse problem.

We as a practice recognise young carers and believe that all young carers have the same rights as all other children and young people. We are working together with the The Bridge Young Carers Service to help young people access some facilities, services and support that is available in County Durham.

Please speak to a member of staff or a doctor if you would like more help and information about being a young carer. If you do not wish to speak to anyone, please see all information that is provided on our Young Carers notice board in our reception area.  

Chaperones - bring a friend

If you feel you would like a chaperone present at your appointment, please inform the doctor or nurse who will be more than happy to arrange this for you, or you can bring a friend with you to your appointment.

Contraception & Sexual Health  

A full contraceptive service is available which includes emergency contraception. If you would like contraceptive advice please book an appointment with one of our Practice Nurses. We do not offer a coil fitting or removal service however we do offer an implant clinic which is available at Meadowfield Surgery. If you would like an appointment at the implant clinic please speak to a receptionist who can book this appointment for you.

Chlamydia is the most commonly diagnosed sexually transmitted infection in both males and females. Most of the people who have this infection will have no symptoms. If you or your partner remains untreated it can cause infertility. If you are concerned about sexually transmitted infections our practice nurses are available to speak with and if necessary can carry out screening.

More information about chlamydia is available by visiting: www.chlamydiascreening.nhs.uk

Mental Health

Child and Adolescent Mental Health Services (CAMHS)

CAMHS offer a range of therapeutic services for children, young people and their families who experience emotional/mental health problems. Your GP can refer you to this service if it is felt appropriate and we advise you to make an appointment with your GP if you are suffering from mental health problems such as low mood, self harm, anxiety.

Drugs & Alcohol

FRANK is a website aimed at young people which helps you find out everything you want to know about drugs (and a lot of stuff you don't). For friendly, confidential advice, talk to FRANK.

Who to contact:  Tel: 0300 123 6600   SMS: 82111     website: www.talktofrank.com FRANK

If you are suffering from a drug or alcohol problem or are thinking about taking drugs please speak to one of our practice nurses or GPs who can offer help and advice.

Bereavement and young people

Losing someone important to you is one of the hardest things to experience in life. If you're young, bereavement can be even more difficult. But support and advice are available to help you get through it.

Your teenage years can be a lot of fun, but they are also often an emotional time. If someone close to you dies, it can be incredibly hard. It can make you feel very alone, you might find that none of your friends have gone through anything similar and don’t understand or know what to say.

Your emotions after a bereavement

Grieving is a natural part of recovering from a bereavement, and everyone's experience of grief is different. There are no rules about what we should feel, and for how long. But many people find they feel a mixture of the following:

Sadness, shock (particularly if the death was unexpected), relief (if the death followed a long period of illness), anger, anxiety, helplessness, depression.

Time eventually helps these intense emotions subside, there are several things that can help you start to feel better. Looking after your health and talking to someone will help you get through this difficult time.

Finding support for bereavement

Talking about your grief is an important part of getting through bereavement.

If you've lost a family member, someone else in your family may also be good to open up to because they're likely to understand how you're feeling. A close friend can be a good listener and a source of comfort and support, even if they haven't gone through this themselves.

There are lots of other sources of advice and support available, including:

  • websites and blogs – such as Hope Again, a website for young people going through a bereavement, the Winston's Wish and Child Bereavement Charity websites also offer information and advice
  • helplines – such as the Cruse Bereavement young people's helpline on 0844 477 9400
  • your GP – especially if you're concerned you're not coping, might be depressed, have trouble eating or sleeping.
  • a teacher or tutor – you may be distracted or find it hard to concentrate at school or college for a while, so talking to a teacher you feel comfortable with can help them understand what you're going through and take a bit of pressure off you.

 



 
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