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Noticeboard

Walk-In Flu Clinic

If you are over 65 or have a chronic disease your doctor would like you to have a flu vaccination. Please come along to our walk-in flu clinic on SATURDAY 16TH SEPTEMBER 2017 between 9.00-13.00. For more details please ask at reception.

Carer's Pledge

The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

The Medical Group now has a young people information page which is aimed at children & young people aged up to 18 years old. Why not take a look by clicking on Young People Information which can be found in the further information section down the right side of this page.

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.

 

Information on Care Quality Commission

 

THE MEDICAL GROUP - PATIENT REFERENCE GROUP
 

Care Quality Commission

Members of our Patient Reference Group have set up a sub group to review the CQC Essential Standards of Quality and Safety. The Group are keen to be involved when CQC Inspectors carry out their inspection of The Medical Group. Sub group members have provided the following information about our group and it's involvement in practice issues; this information is also available on the PRG notice boards, which can be found in the reception area of each of our surgery sites: 
 
The PRG was started nearly 5 years ago and in that time we have helped effect change in a number of  areas, for example on-line appointments, telephone consultations, surgery opening hours, self check-in, information on prescriptions and parking. We now have a membership of approximately 30 patients and 5 meetings are held each year covering the 5 surgeries that make up The Medical Group and  all patients are welcome to attend any of the meetings.  We also have an on line group where patients can participate by e-mail.
 
The PRG is keen to widen participation and to try and gain as wide a patient voice as possible and, as part of this, members will be attending the baby clinics held at each of the surgeries to hear patient experiences. If this is successful, we hope to visit other clinics held at surgeries. In addition we now have a link to a local school and pupils will be attending future PRG meetings. 
 
The Medical Group is one of 31 GP practices who have come together to commission (or buy) local health services for people in North Durham. This consortium is known as The North Durham Clinical Commissioning Group (North Durham CCG). On 1 April 2013 the North Durham CCG took full responsibility for planning and purchasing a range of health services for people in Durham, Chester-le-Street and Derwentside. 4 members of our Patient Reference Group attend the monthly meetings of the North Durham CCG Patient Reference Group.
 
By law all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety. Pratices must be registered with the Care Quality Commission whose role is to monitor, inspect and regulate services. As part of this process they inspect GP practices and talk to staff and patients and look at patients' experience of care, as well as checking systems and processes. The Patient Reference Group will be involved when the Medical Group is inspected and a small group of members have worked with the Practice Manager to prepare. In addition, the CQC inspectors will talk to patients attending the surgery whilst the inspection is taking place. 



 
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