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Noticeboard

Our Doctors

Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.

Extended GP Hours

GP's in central Durham, Chester-Le-Street and Derwentside are working together to offer extra GP appointments from 6:30pm on weekday evenings as well as Saturday & Sunday mornings.

Just call you surgery to book any available evening and weekend GP appointments.

Carer's Pledge

The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

The Medical Group now has a young people information page which is aimed at children & young people aged up to 18 years old. Why not take a look by clicking on Young People Information which can be found in the further information section down the right side of this page.

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.

 

THE MEDICAL GROUP - PATIENT REFERENCE GROUP
 

The PRG was started 8 years ago and in that time we have helped effect change in a number of areas; for example on-line appointments, telephone consultations, surgery opening hours, information on prescriptions and parking. We now have a membership of 36 patients, 16 male and 20 female with an age range of 34-83 and we meet once a month. We discuss a range of health-related issues; for example recently we have discussed out of hours provision, patient transport, disposal of medicines and counselling services. We have a range of speakers and members take part in training and development events; for example a number of members joined with practice staff in becoming Dementia Friends.

 

Meetings in 2017:

 

Thursday 26th January, 2.00-3.00pm - Langley Park

Monday 27th February, 6.00-7.00pm - Ushaw Moor

Monday 27th March, 6.00-7.00pm - Meadowfield

Monday 22nd May, 6.00-7.00pm - Langley Park

Tuesday 27th June, 6.00-7.00pm - Esh Winning

Monday 21st August, 6.00-7.00pm - Ushaw Moor

Tuesday 19th September, 6.00-7.00pm - Tow Law

Monday 20th November, 6.00-7.00pm - Esh Winning

Tuesday 12th December, 6.00-7.00pm - Meadowfield

 

Meetings are held on a rotational basis with all surgeries hosting at least two meetings per year. Meetings are held on an evening between 6.00pm - 7.00pm. Minutes of the PRG meetings are displayed in each surgery and we also have our own column in the practice newsletter.

 

Members can also contribute via email or letter as per the Join our Patient Group section. Currently 2 members who are unable to attend meetings contribute in this way.

Please see Patient Survey Report tab for information about how our group assists  the Practice in reviewing patient feedback.

Care Quality Commission

Members of our Patient Reference Group have set up a sub group to review the CQC  Standards . The Group are keen to be involved when CQC Inspectors carry out their inspection of The Medical Group. Sub group members have provided the following information about our group and it's involvement in practice issues; this information is also available on the PRG notice boards, which can be found in the reception area of each of our surgery sites: 
  
 
The Medical Group is one of 31 GP practices who have come together to commission (or buy) local health services for people in North Durham. This consortium is known as The North Durham Clinical Commissioning Group (North Durham CCG). On 1 April 2013 the North Durham CCG took full responsibility for planning and purchasing a range of health services for people in Durham, Chester-le-Street and Derwentside. 5 members of our Patient Reference Group attend the monthly meetings of the North Durham CCG Patient Reference Group.
 
By law all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety. Pratices must be registered with the Care Quality Commission whose role is to monitor, inspect and regulate services. As part of this process they inspect GP practices and talk to staff and patients and look at patients' experience of care, as well as checking systems and processes. The Patient Reference Group will be involved when the Medical Group is inspected and a small group of members have worked with the Practice Manager to prepare. In addition, the CQC inspectors will talk to patients attending the surgery whilst the inspection is taking place. 

2016 Achievements   

Please click on the link to view the PowerPoint of achievements made in 2016 PowerPoint Presentation


PLEASE NOTE; Members of our group are unable to deal with individual issues. If you have any concerns/complaints/comments please contact the Practice Manager, Mrs Lesley Hunter on 0191 3780651

 
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