THE MEDICAL GROUP - PATIENT REFERENCE GROUP
The PRG was started 9 years ago and in that time we have helped effect change in a number of areas; for example on-line appointments, telephone consultations, surgery opening hours, information on prescriptions and parking as well as encouraging patients to complete Healthwatch cancer screening surveys . We now have a membership of 36 patients, 18 male and 18 female with an age range of 34-83 and we meet most months. We discuss a range of health-related issues; for example recently we have discussed out of hours provision, patient transport, disposal of medicines and counselling services. We have a range of speakers and members take part in training and development events; for example a number of members joined with practice staff in becoming Dementia Friends.
Meetings in 2018:
Monday 29th January Meadowfield
Tuesday 27th March Langley Park
Monday 30th April Ushaw Moor
Tuesday 26th June Tow Law
Monday 30th July Esh Winning
Tuesday 25th September Langley Park
Monday 29th October Ushaw Moor
Tuesday 18th December Meadowfield
Meetings are held on a rotational basis. Meetings are held on an evening between 6.00pm - 7.00pm. Minutes of the PRG meetings are displayed in each surgery and we also have our own column in the practice newsletter.
Members can also contribute via email or letter as per the Join our Patient Group section. Currently 2 members who are unable to attend meetings contribute in this way.
Please see Patient Survey Report tab for information about how our group assists the Practice in reviewing patient feedback.
Care Quality Commission
Members of our Patient Reference Group have set up a sub group to review the CQC Standards . The Group are keen to be involved when CQC Inspectors carry out their inspection of The Medical Group. Sub group members have provided the following information about our group and it's involvement in practice issues; this information is also available on the PRG notice boards, which can be found in the reception area of each of our surgery sites:
The Medical Group is one of 31 GP practices who have come together to commission (or buy) local health services for people in North Durham. This consortium is known as The North Durham Clinical Commissioning Group (North Durham CCG). On 1 April 2013 the North Durham CCG took full responsibility for planning and purchasing a range of health services for people in Durham, Chester-le-Street and Derwentside. 5 members of our Patient Reference Group attend the monthly meetings of the North Durham CCG Patient Reference Group.
By law all GP practices in England must make sure that the care and treatment they provide meets national standards of quality and safety. Pratices must be registered with the Care Quality Commission whose role is to monitor, inspect and regulate services. As part of this process they inspect GP practices and talk to staff and patients and look at patients' experience of care, as well as checking systems and processes. The Patient Reference Group will be involved when the Medical Group is inspected and a small group of members have worked with the Practice Manager to prepare. In addition, the CQC inspectors will talk to patients attending the surgery whilst the inspection is taking place.
Please click on the link to view the PowerPoint of achievements made in 2016 PowerPoint Presentation
PLEASE NOTE; Members of our group are unable to deal with individual issues. If you have any concerns/complaints/comments please contact the Practice Manager, Mrs Lesley Hunter on 0191 3780651