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Noticeboard

Our Doctors

Due to changes in our Doctor Team you may notice different Doctors than usual at your surgery site.

Extended GP Hours

GP's in central Durham, Chester-Le-Street and Derwentside are working together to offer extra GP appointments from 6:30pm on weekday evenings as well as Saturday & Sunday mornings.

Just call you surgery to book any available evening and weekend GP appointments.

Carer's Pledge

The Medical Group pledges to care for our patients who are carers. We aim to identify all our carers and do all we can to support their health and well-being. We have a carer display in all five of our surgeries and close links with Durham County Carers Support.

Information and / or Communication Support Needs

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell us if you need:

  • Information in braille, large print or easy read.
  • A British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool

Please tell the receptionist when you arrive for your next appointment.

The Medical Group now has a young people information page which is aimed at children & young people aged up to 18 years old. Why not take a look by clicking on Young People Information which can be found in the further information section down the right side of this page.

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your Doctor/Nurse who will be more than happy to arrange this for you.

 

Here at The Medical Group, we have a dedicated member of staff who are all working together towards achieving the same aim, the best healthcare in the community.

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Lesley Hunter (f)
Practice Manager Lesley is responsible for all administration and smooth and efficient running of the Group Practices. If you wish to make any enquiries or have a comment about the services provided she will be happy to help.
Mrs Louise Potter (f)

Assistant Manager

Administration

Miss Karen Elgey (f)
Financial Administrator
Miss Deborah Wilkinson (f)

Management Assistant

Mr Chris Ashcroft (m)
Miss Rebecca Whitaker (f)
Miss Lesley Marriott (f)
Mrs Roussel Harper (f)

Summariser

Mr Andrew Murray (m)
Miss Samantha Hunter (f)

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Mrs Marie Sewell (f)

Lead Receptionist (Esh Winning)

Mrs Hayley Jones (f)

Lead Receptionist (Meadowfield)

Mrs Sheraleen Lumley (f)

Lead Receptionist (Langley Park)

Miss Sharlene Gillanders (f)

Lead Receptionist (Tow Law)

Miss Joanna Simpson (f)

Lead Receptionist (Ushaw Moor)

Miss Laura Sewell (f)
Miss Michelle Lonsdale (f)
Mr Richard Marsden (m)
Mrs Dawn Mortimer (f)
Mrs Elaine Mundell (f)
Mrs Sheila Bestford (f)
Miss Caitlin Farrier (f)
Mrs Janet Waddle (f)
Irene Cowper (f)
Mrs Nicola Hughes (f)
Miss Marie Collins (f)
Michelle Atkinson (f)
Rebecca Love (f)
Miss Ellie Pearson (f)
Miss Alex Trotter (f)

Secretaries

Mrs Lorraine Humphreys (f)
Miss Louise Sewell (f)
 
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