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Update re vaccination priorities 16/02/21

We  are instructed to contact patients for vaccination in a very specific order. After the majority of patients in Cohorts 1 - 4 have been vaccinated, our strict instruction from NHS England is to target those patients in Cohort 6 (16-64 with specific underlying health conditions). The Medical Group has over 2600 patients in Cohort 6 and we are in the process of inviting people in this Cohort to attend for vaccination; some people will be invited this week and for others it will be next week.

Cohort 5 (patients 65 -69) will receive letters from NHS England to offer vaccination at one of the mass vaccination sites. If patients in this cohort wish to be vaccinated locally then appointments can be offered but may not be offered as soon.

Thank you.

Covid 19 Vaccination Urgent Message 16th February 2021 

Durham West Primary Care Network (The Medical Group, Chastleton Medical Group and Dunelm Medical Practice) are receiving significant deliveries of the Pfizer COVID vaccination over the next two weeks which will be delivered from Brandon Lane Surgery.
Text messages have been sent to Cohort 6 (16 - 64 year olds with underlying health conditions). We used a text message invitation system called Accubook. It is a system widely used in General Practice and is secure. If you receive a text message with a link to book your appointment please do so. If we do not have a mobile number recorded for you don’t worry – we will be in touch. After each clinic we search for the patients who are outstanding for vaccination and until we either have you vaccinated or declined we will contact you in a number of ways - text, telephone call or by letter - you will not "miss your turn".
We know there are over 4,000 patients in Cohort 6 across our 3 practices. In order to provide the vaccination service effectively and efficiently we have had to redeploy some of our staff, including receptionists, practice nurses, GP’s and district nursing colleagues to Brandon Lane Surgery for the next couple of weeks. This means that some routine appointments have to be rearranged. We understand this can be frustrating for you and appreciate your patience and understanding while we work to vaccinate our local community against COVID-19.
Cohort 5 (65 - 69 year olds) will be contacted by letter to offer vaccination at one of the mass vaccination centres. This cohort can also choose to wait for vaccination locally through the practices.
These are extraordinary times and practices have to work within short timescales to arrange and book the clinics, please be patient, and most importantly please be kind.
Thank you again to everyone for supporting our vaccination programme. Without such support this would not be possible.
Thank you.

Green Impact

The Medical Group is working towards the Green Impact Award. We are committed to making changes and improvements in the Practice that will help reduce our carbon footprint, as well as improving health and wellbeing of patients and our own staff. 

Our key areas of focus for sustainability are:

  •  Improving our energy efficiency
  • Sourcing food and drink responsibly and reducing/avoiding use of plastic where possible

  • Reducing waste and increasing recycling

  • Purchasing sustainably

  • Reducing our use of paper

  • Working towards implementing the Green Impact Toolkit

Flu Vaccination Programme 2020/21 

As you are probably aware, this year will be a very challenging year for delivering the flu vaccine programme. Flu vaccinations will be given by appointments; there will be no walk in clinics. 

We will have some vaccines available for patients aged 65 years and over from Friday 25th September and will receive a second delivery on 13th October 2020. 

Vaccines for eligible patients under 65 years will be delivered to us in batches from 2nd October 2020 with the final delivery on 13th November 2020. 

If you would like to book an appointment please ring your usual surgery site. Please be patient with staff, there will be a limited number of appointments for each clinic based on the number of vaccines received. 

When attending your appointment we ask that you please follow these instructions: 

Attend on your own unless you need help mobilising

Walk to the Practice if you are able to. The only car parking at the surgery will be for blue badge holders. If you do need to drive, please be considerate of our neighbours if you park in the local area. 

Do not arrive early or late for your appointment time: we have allocated a strict number of patients per period to ensure that people are queuing for the minimum of time and social distancing is maintained

Please wear a face covering. If you are exempt from wearing a mask, please be prepared to provide evidence of this 

We encourage you not to touch anything in the practice. Bring your own hand sanitiser to use should you wish to. 

Please follow the instructions for queuing. The queue will be controlled to ensure social distancing. If you are in a wheelchair or have a very limited mobility, please make yourself known to the queue marshall who will be wearing a luminous yellow jacket. 

If it is raining on the day, please come prepared with an umbrella as the queue will be outside for a period of time. 

There will be no chairs available to sit while waiting and you will not be able to sit whilst having the vaccination (for infection control). If you think you will struggle with this, please speak to the queue marshall on arrival. 

Wear clothing which makes it easy to expose your upper arm. The vaccinations will be given in the doorways of the rooms to comply with infection control. 

Do not attend if you or any members of your household have symptoms of Coronavirus, or if you have been told to isolate. Contact us the following week and we will rebook you when you are able to leave isolation. 

Please heed the instructions of the staff who are supervising the patient flow - they are there for your safety. 

Thank you 

Flu Vaccines for 50-64 year old's 

Please note that people in the 50-64 year old age group will not vaccinated until November and December, providing there is sufficient vaccine and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. 



As per government guidance we have moved to a telephone triage service

You may find it more convenient to submit an E-consult via our website You will receive a response from a clinician within 48 hours

If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

If you have a NEW persistent cough OR a high temperature above 37.8C OR have had loss/change in smell or taste and are worried you may have coronavirus you need to follow these guidelines

If you live alone you should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.

If you live with others then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days

After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine

If they have serious symptoms that they cannot manage or have no signs of improvement after 7 days they should use NHS111

If your symptoms worsen please see NHS website for more information or call 111

If you require a sick note please go to

Sorry for any inconvenience and thank you for understanding.



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