Positive Feedback

• Felt listened to and respected throughout booking and consultation.
• Doctor very nice and friendly, reassured me that I can take my baby anytime I'm worried to get checked over.
• I am very impressed with all the staff – they are extremely helpful.
• Excellent service. GPs are very thorough.
• I have always found everyone at the practice to be very kind and helpful. I can't fault them.
• All staff are friendly and professional.
• Very positive experience from start to finish.
• I feel like I'm getting to know my GP better and I'm more relaxed in the surgery.
• Excellent service. Excellent Dr Wing.

Your Voice, Our Move 

Your Voice: If you need to see a doctor, you should be able to get seen that week, not 3-4 weeks.

Our Move: We know it can be frustrating when the routine slots are booked up. Our care navigators assess urgency and will offer appointment appropriately. This might not be with a GP and you may be directed to other services, for example, the Chemist. We are aware that you may have to wait longer than you would like for routine appointments, however if your need is urgent, you will be offered a same day appointment.

Positive Feedback

• Receptionists and the GP I saw, provided an excellent professional and efficient service. Thank you
• Saw Dr Brennan who I had not seen before. Very nice manner and pleasant. Made me feel what I had to say was important.
• Good service at the surgery, helpful in using all the other facilities they control.
• Very helpful and friendly staff.
• Very pleased with the prompt booking to see the nurse.
• Very helpful

Your Voice, Our Move 

Your Voice: My appointment was for 9:50, I didn’t see the doctor until 10:20. Not happy with the wait and no explanation as to why I had to wait for half an hour.

Our Move: Thank you for your feedback. We're really sorry you experienced a delay and weren’t given an explanation at the time. We understand how frustrating it is when appointments run late. Sometimes earlier consultations take longer than expected, especially if a patient needs urgent or complex care, but we should always keep you informed. We’ll share your comments with the team so we can improve communication going forward. Thank you for taking the time to let us know.

Positive Feedback

• Excellent, efficient and friendly staff. Many thanks for your care and help.
• The receptionist I spoke to was very nice and helpful. The GP was very easy to talk to and listened to what I said.
• Reception staff always very helpful.
• Everything was excellent from start to finish. Could not ask for more.
• Overall a good practice with helpful staff.
• Never had any problems booking an appointment, staff always polite and very helpful.
• My experience with the surgery was very good from making the appointment to seeing the doctor on time.
• Dr Salam was brilliant and such a nice man. Explained everything clearly and offered treatments.
• Very professional prompt care.
• Dr Emma Thompson is brilliant.
• I have only every had a positive experience with my medical practice.

Your Voice, Our Move 

Your Voice: Difficult to get an appointment.

Our Move: Thank you for your feedback. We understand how frustrating it can be when appointments feel difficult to access. Demand for GP appointments is very high at the moment, but we’re doing everything we can to make it easier — including our care navigation system designed by the GP which informs our care navigators the time scale you need to be seen. Your comments are really helpful, and we’ll continue working to improve the booking experience for our patients.

Positive Feedback

• I rang at 8am and got an appointment same day. Got straight in, no waiting time and the doctor was lovely and put my mind at ease. They then made me an appointment with the chemist for a water infection and I got antibiotics. Couldn’t fault a thing. Thank you.
• The staff at the surgery are absolutely brilliant, nothing is too much trouble, can't praise them enough.
• Reception team are amazing and the GP appointment I had today was the least stressful one I've had in years.
• Brilliant attention

Your Voice, Our Move 

Your Voice: Every individual should have one doctor who knows all your history, not to see a doctor whom you have never met and doesn’t know nothing about you.

Our Move: Thank you for sharing your thoughts. We understand why many patients would prefer to see the same doctor each time, and continuity of care is something we value too. Unfortunately, due to the size of our patient list and the way GP practices now work as a team, it isn’t always possible to guarantee appointments with a specific doctor. However, all our clinicians have access to your full medical record, so whoever you see will be able to review your history and provide safe, informed care. We do try to book you in with the GP of your choice, however this may lead to a longer wait for your appointment.

Positive Feedback

• Reception staff are always friendly and doctors are always willing to listen to you.
• I don't attend often, however I do like Dr Davies. He is attentive, factual and comfortable to speak to.
• The GP has fantastic staff, absolute credit.
• I was happy today with Dr Muse. She was lovely and helped me.
• Staff always helpful. Care by all doctors and nurses is excellent.
• My GP is friendly, listens and understands. Receptionists helpful.
• Dr Gandhi was great, friendly, professional and informative.
• Very good today.
• Minimal waiting time when arriving for appointments, very friendly and helpful, all in all, I'm very satisfied with the experience.

Your Voice, Our Move 

Your Voice: I am an HGV driver, and I am away Monday to Friday so if I need to see a doctor, I have to take a day off work, and it can only be a Monday which I cannot afford. I know the doctors work hard but there should be some sort of way around this problem

Our Move: Thank you for your comment. We understand how difficult it can be to attend appointments when you work away during the week, and we appreciate you sharing your concerns. To help patients in situations like yours, we offer an out-of-hours GP service at our Meadowfield site, which includes appointments on Saturdays. This can make it easier to be seen without needing to take time off work. If you ever need help arranging one of these appointments, please let us know and we’ll be happy to assist.