Positive Feedback

• Staff are always very helpful 
• Reception staff always attentive. Nurse Kate was so professional and friendly towards my little boy getting his nasal flu. 
• Dr Wing listened to my concerns and acted promptly. Also, without the support from the other GPs at the surgery I would not be managing my health conditions as well as I am now. 
• Dr Wing is always so welcoming and professional, I always feel like he really listens, is never dismissive and always has a positive attitude. 
• The receptionist was very helpful when I asked about my appointment. Lovely clean premises and it's nice to see a doctor face to face. 
• The staff are lovely, no problem at all with the surgery. 
• Very helpful, cheerful and polite, appointments always on time or within five minutes. 
• Excellent service with Dr Brennan, very professional explained everything fully. Very pleased with my appointment. 
• Staff are very professional whilst remaining caring. 
• The whole practice are exceptionally friendly. 

Your Voice, Our Move 

Your Voice: Maybe more time at an appointment, if that was possible. 

Our Move: Thank you for your feedback. We can confirm that it is possible to have more time at an appointment if needed. When booking your appointment with the reception team, you can request a double appointment with the clinician, this would be if you have more than one problem to discuss, or if you felt like you had a very complex problem that would need longer than a 10 minute appointment. 

Your Voice: I do not like having to describe my symptoms to someone who is not a qualified medical practitioner. 

Our Move: We understand it can feel uncomfortable to discuss your health with non-medical staff. Receptionists and care navigators ask these questions to ensure you see the right clinician, for the correct length of time, and within an appropriate timeframe. All staff have received training to do this and always follow strict rules regarding patient confidentiality.

Positive Feedback

• Perfect service 
• Dr Guha is very approachable, helpful and knowledgeable. Always listens to my health concerns. He is an excellent GP. 
• Superb practice 
• Very good service, and very helpful.
• I cannot fault the service and care provided by the staff at the surgery. 
• The doctor goes above and beyond and follows up on all that he says he will do. He takes time to talk to you and doesn’t make you feel rushed out.   

Your Voice, Our Move 

Your Voice: Having to wait 4 weeks for a routine appointment is not acceptable. 

Our Move: We understand your frustration and apologise for the wait. Routine appointments may take longer as we prioritise patients with urgent or time-sensitive needs to ensure they are seen promptly. Please be assured that we regularly review our appointment system and keep the Integrated Care Board (ICB) informed of any difficulties, so we can continue to improve access and ensure patients are seen in a timely and safe manner.

Positive Feedback

• Staff are always extremely pleasant and helpful. They care. 
• I found the navigation team, extremely helpful and understanding. 
• Better than excellent 
• Very good service from the surgery and the doctor 
• The reception staff are always very helpful 
• Doctors are marvellous 
• All staff are very helpful and friendly. We are very lucky to have such a good medical practice in our area. 
•  Girls on reception are very helpful and always try to ensure I get sorted. 

Your Voice, Our Move 

Your Voice: No availability for appointments outside of 9-5 working hours when we have to work and have school. 

Our Move: We are pleased to inform you that we do have appointments available outside of the general 9 to 5 hours. Appointments are available Monday to Friday, 6:30pm to 8:30pm and Saturday, 9am to 4:30pm, provided by County Durham GP Providers Federation of GP's and are available to attend at Meadowfield Surgery and Belmont Surgery for patients registered at all of our 5 sites. If you would like an appointment during these times, please ask our care navigators who will be able to arrange this for you. 

Your Voice: Find more parking if possible

Our Move: As of January 2026, patients will be pleased to know there will be more parking available. As you may already know, the practice's management team and administration staff are currently based at Meadowfield Surgery. The practice recently purchased a new building at Brandon Lane. All management and admin staff will be relocating to Brandon Lane in January which will hopefully free up a large chunk of parking spaces for patients.  

Positive Feedback

• Keep up the good work 
• Always friendly and helpful 
• All staff are welcoming, friendly, helpful and professional. I am very appreciative of Dr Searle listening to me today and explaining things clearly. 
• Absolutely delightful reception staff, so helpful. 
• Personally, I am very happy with the surgery. Always been very helpful from reception to Nurse and Doctors. Couldn’t ask for a better service. 
• Reception staff are always very polite and professional. 
• Saw a new doctor today and she was very good having not seen me before. I was given sound advice.  

Your Voice, Our Move 

Your Voice: More GPs would be nice 

Our Move: Thank you for your comment - we completely understand how important it is to have enough GPs available. We're pleased to let you know that our practice is currently recruiting for a new GP to help improve access and support for our patients. We're committed to strengthening our team and continuing to provide the best possible care.

Positive Feedback

• I have nothing but praise for my treatment at this surgery. The staff are always friendly and helpful and the professional staff are excellent. 
• All of the doctors I've seen recently at Ushaw Moor, Dr Muse, Dr Davies and Dr Gandhi have been fantastic. I trust these people 100% and I'm very grateful we have them. Thank you. 
• I appreciate your efforts to book me an appointment to be seen by the GP on the same day. Thank you. 
• I find that all staff are helpful and professional. 
• Really kind and caring doctors and staff. 
• Girls on reception are always very friendly and get you an appointment ASAP. 

Your Voice, Our Move 

Your Voice: Being able to talk to the GP over the phone and save everyone's time.  

Our Move: Telephone appointments are available everyday at the Practice. While some problems are better dealt with face to face, we do give the option of a phone call if needed or preferred. A phone call with the GP does however still need to be in an appointment slot. The GP still needs to go through the patient's history, take time to speak to the patient, arrange any necessary medication, referrals or investigations and also type up the consultation. This requires the same amount of time as a face-to-face appointment would.