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Noticeboard

 Saturday Morning Appointments

Saturday morning appointments will be available from Saturday 16th May 2015 at Meadowfield Surgery.

Meadowfield Surgery can be contacted by telephone between 8am and 12 noon on 0191 3780651 after this time the surgery telephones will be diverted back to 111. Saturday morning appointments are available between 8am and 1pm. We have two doctors and one nurse or one health care assistant available. The service is accessible to patients from all five of our surgery sites and should be used for urgent but non-emergency care.

The surgery will not provide a home visit service on Saturday mornings, if you require a home visit you will need to call 111.

 

NHS NORTH DURHAM CLINICAL COMMISSIONING GROUP GOVERNING BODY -

members of the public are invited to observe the Governing Body at work on: Wednesday 20 May 2015 9:00am-12:00noon at The Castle View Lounge, Chester-le-Street Cricket Club

PRIMARY CARE COMMISSIONING COMMITTEE -

Members of the public are also invited to attend the inaugural meeting of the Primary Care Commissioning Committee, to observe the Committee at work on: Wednesday 20th May 2015 12:30pm-2:30pm at The Castle Lounge, Chester-le-Street Cricket Club

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your medications and allergies online. If you would like to register for Patient Online please speak to a member of our Reception Team

 

Electronic Prescription Service

We are about to introduce an Electronic Prescription Service.  This service will mean that we can send your prescription electronically to the Pharmacy you choose to get your medication from without the need for paper in most cases. The Electronic Prescription Service is reliable, secure and confidential.

If you would like to use the Electronic Prescription Service:

•You will need to ‘nominate’ a pharmacy to receive your prescriptions electronically. You can ask a member of staff in the pharmacy to arrange this. Practice Staff will also be able to arrange this for you after Tuesday 3rd June 2014.

•You can then continue to order your prescriptions in the usual way, but instead of a paper prescription being collected by you or your pharmacy, the prescription will be sent to them electronically.

•You should try to ensure that on most occasions you collect your prescriptions from your nominated Pharmacy. However, if you don’t wish to use your nominated Pharmacy for a particular prescription just make sure you let the surgery know when you request the prescription. For example if you wish to collect a prescription from the surgery reception, or a different pharmacy.

•Nomination is very flexible and can be cancelled at any time by asking a member of staff at the pharmacy or the surgery

Saturday Morning Appointments

Saturday morning appointments will be available from Saturday 16th May 2015 at Meadowfield Surgery.

Meadowfield Surgery can be contacted by telephone between 8am and 12 noon on 0191 3780651 after this time the surgery telephones will be diverted back to 111. Saturday morning appointments are available between 8am and 1pm. We have two doctors and one nurse or one health care assistant available. The service is accessible to patients from all five of our surgery sites and should be used for urgent but non-emergency care.

The surgery will not provide a home visit service on Saturday mornings, if you require a home visit you will need to call 111.

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Feedback
If you would like to leave feedback about your experience at the surgery; then you can do so by following the Friends & Family Test link on this website or through either of the websites listed below:

http://www.iwantgreatcare.org

http://www.nhs.uk/Pages/Homepage.aspx

We would ask that you do not use Facebook with regards to feedback as we will be unable to respond to any concerns raised.

 

Important Information about Your Health Record

This practice can share your patient record with other community clinicians. This means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies. However your records will only be shared if you give consent.  

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

 

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

 

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 

Disabled Access

All of our practices have wheelchair access.

 

(Site updated 29/05/2015)
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